Module 1: Introduction
Module one introduces the student to the course and explains the concept of the TIPS system.
Module 2: The Evolution of Food and Beverages
This module covers the history of food and beverages, particularly wine, and the impact of these beverages on the world we live in today.
Module 3: TIPS Introduction, “Trivia”
The TIPS system is explained further and the student is taught how to identify and build a list of trivia about menu items.
Module 4: TIPS “Information”
Students learn to gather information on a menu item and how to present it to the customer.
Module 5: TIPS “Personal”
A personal descriptor is explained and students are given the tools to create their own.
Module 6: TIPS “Sales Message”
Module 6 covers the sales message for the customer. Students learn what is helpful and unhelpful to say, and how to recommend a wine/food pairing.
Module 7: Using TIPS
Students are familiarized with how to use TIPS in their workplace.
Evaluation
The 10 Second Server program is available now for industry professionals
A simple concept: train your servers like sales staff to increase your revenue. The 10-Second Server trains your serving staff to taste, describe and pair wine with food.
About the 10 Second Server Online Course
After completing the online wine course and receiving a passing grade, the student will have a solid understanding of the history of wine, how to describe wine using easy-to-understand terms, how to give a personal wine recommendation and how to pair wine with food for their guests. This course can be completed on your computer, tablet or smart phone.
Length:
1.5 to 2 hours to complete
Course requirements:
To complete the course as it is intended, we recommend having the following handy when you begin the program:
- A light-bodied, aromatic white wine to taste (Like a Sauvignon Blanc) *Non-alcoholic substitute requires 75ml water, 3ml vinegar and 1/2ml sugar
- A big pinch of salt
- A big pinch of sugar
- A lemon, cut into wedges
“The reality is that you do not need to be a Sommelier to sell wine, nor a Chef to sell food.” – Paul Martzoukos
Frequently Asked Questions:
How will the 10 Second Server make me more money?
It is our belief that servers have about ten seconds to “romance” an item before the guest starts to tune them out. In this course, servers will learn to make the most of those ten seconds.
For servers, the 10 Second Server is a great way to increase your tips. We provide the knowledge and tools to teach you the “TIPS” method, which will help you successfully sell wine and food, and will help you speak more confidently with your patrons about wine.
For managers and businesses, not only will your serving staff sell more, but it can help reduce employee turnover by providing your staff with the tools they need to be more confident in their roles. Your team will develop a reputation for providing knowledge to customers in an understandable, succinct way.
What is the passing grade to earn the certificate of completion?
Each student must earn 80% on their final test to pass the course. Once passed, they are provided with a printable PDF certificate as proof of completion.
Do I have to complete the entire course in one sitting?
While we recommend completing it in one sitting, the course can be completed in multiple sittings. A student is welcome to exit and re-enter the course at any point and their progress will be saved.
Can I brand the course to match my business?
The courses may be branded to match your business for an additional fee. Contact us today for more information.
What platform(s) is the 10 Second Server available on?
As long as you have an internet connection, you can register and access the course from your computer, tablet or phone.
Course Outline for 10 Second Server
